Refund Policy of Dough Maestro's Pizzeria
Last updated: March 25, 2023
Thank you for shopping at Dough Maestro's Pizzeria. If you are not entirely satisfied with your purchase, we're here to help. Our Refund Policy outlines the conditions under which we process returns and refunds. Please review it thoroughly to understand the rights and responsibilities regarding your transactions with Dough Maestro's Pizzeria.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchanges
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at with details of the product and the defect. You can send the item you consider defective to:
43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, please get in touch via our website softmeadow.sbs or call +44 20 7946 0958.
Non-returnable items
Please note that certain items are non-returnable and non-refundable. These include custom-made food orders and gift cards.
Exceptions
Some items may have special return policies applicable. For such items, specific information regarding the return process will be listed along with the product details.
Promotional and Seasonal Sales
Items purchased on sale or during promotions are final sales and cannot be returned unless they are defective.
Modifications to the Refund Policy
Dough Maestro's Pizzeria reserves the right to modify this refund policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of our new refund conditions.